Introduction
Knocks before entering
Introduces self as a student
Establishes how the patient would like to be called
Information Gathering Skills
Uses appropriate balance of open and closed ended questions
When asking follow up questions, asks them in direct response to what was said
Uses non-leading questions
Asks questions individually
Utilizes smooth and appropriate transitions
Non-Verbal Cues/Body Language
Makes eye contact
Concentrates and focuses on the patient
Maintains comfortable and appropriate distance during the interview
Language and Verbal Skills
Avoids medical jargon/big words or when done, immediately clarifies what was meant
Asks clear questions and gives helpful and appropriate amounts of information
Does not mumble, speak too slow or fast, too loud or soft; free of other vocal idiosyncrasies
Interpersonal Skills
Does not give false reassurances
Does not unnecessarily alarm the patient
Allows the patient to ask questions
Summarizes patient’s information at least once during the encounter
Listens to the patient, hears concerns, and responds appropriately (non-interruptive)
Empathic (non-dismissive of the patient's emotions)
Puts the patient at ease
Closure
Checks for patient's understanding and clarifies what will happen next